North Cornwall farm scoops award

16/02/2015
North Cornwall farm scoops award in the prestigious South West Tourism Awards 2014/15

A farm which offers guests the chance to muck in and meet the animals harvested the honour at the South West Tourism Awards in Weston-super-Mare last night.

James and Tracy Wilson, who run Farmer James Farm Holidays, scooped a bronze award for Outstanding Customer Service, building on the Gold Award they won in The Cornwall Tourism Awards in November 2014.

James and Tracy have run their niche holiday business at Higher Trevinnick Farm in St Kew since 2008, where their working farm boasts a herd of pedigree Aberdeen Angus cattle, sheep and Gloucester Old Spot pigs amongst many other friendly animals.

The spacious four star, gold-rated self catering accommodation is nestled in the heart of the farmyard – and guests are genuinely encouraged to join Farmer James in the daily farm routine, from feeding the farm animals to wildlife or conservation activities, learning about animal husbandry and countryside stewardship, and generally re-connecting with nature.

James said: “Being so central to our guests’ farm holiday experience, I can very quickly attend to their requirements, recommend places to visit and things to do depending on the weather and time of year. We really enjoy sharing the farm and I’ll often stop a job midway to explain what I’m doing and involve my guests if they wish – this could be rebuilding a stone wall, mucking out the pigs, fixing the water wheel, hay making, repairing a chicken house, walking the dogs, TB testing the cows or chatting with the farrier - always attentive to creating a safe yet inclusive environment.”

It’s this flexibility and commitment to delivering the best possible holiday experience that saw Tracy and James scoop this coveted award.

Tracy, who picked up the award with James at The Grand Pier in Weston-super-Mare, said: “It’s wonderful to be recognised for outstanding customer service at this regional level, reinforcing our desire to create something very different to your usual accommodation. Yes, we have the beautiful North Cornwall landscape, and we do cater for those who holiday with their pets or who just want peace and quiet – but what defines us is the way we can offer a truly educational yet enjoyable hands-on experience, one that creates lasting memories for families with children of all ages.”

With all guests greeted on arrival, the business is attracting customers all year round and seeing a 70% repeat visitor rate year-on-year.

The awards were presented by naturalist and travel writer Monty Halls, who achieved a First Class Honours Degree in marine biology from Plymouth University where Tracy has worked full time for the past 13 years.


Pictured: James and Tracy Wilson with the representative from the Met Office who kindly sponsored the Outstanding Customer Service Awards

For further information please contact James or Tracy Wilson on:

01208 880245 / 07866 517645 Higher Trevinnick details.

Cornwall featured very significantly at the South West Tourism Awards – all winners can be found at http://www.southwesttourismawards.org.uk/page/44/201415-winners.htm  
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