Booking / Payment Method
Reservations, can be made by phone, email or letter. A deposit of 25% is required to confirm the booking and is non-refundable. The remaining balance is due 4 weeks in advance of arrival date. It is your responsibility to make sure this is paid on time. We reserve the right to cancel your booking if payment is not received in time.
All Bookings which fall within 4 weeks, are payable in full at the time of booking. Bookings at very short notice, i.e. day before, or day of arrival, will need to be paid in cash.
Breakages / Damage Deposit
At our discretion we reserve the right to charge a damages/excess cleaning deposit. This will be £500 for The Cart Lodge and £200 for Stable Cottage. The sum will be refunded the first working day after your stay should no damage or breakages be found. If any damage or breakages have occurred during your stay kindly inform us of this as soon as possible. Reservations for all male or all female parties will only be taken at the proprietor’s discretion.
If you need to cancel your holiday, we will return any damage deposit we have received from you, but regret any deposit or rental monies received are non-returnable and having paid the deposit you are liable for payment of the balance of the holiday cost. However if we are able to re-let the property for the booking period cancelled we will refund the balance of your booking, but not the 25% deposit received. You are strongly advised to purchase holiday insurance to avoid any loss in the unlikely event of you having to cancel.
If for any reason beyond the proprietor’s control, such as (but not limited to) fire, flood, power failure, your booking has to be cancelled, all monies paid will be returned to you, or you may book an alternative date. If for any reason you need to alter your booking dates, every effort will made to accommodate this.
We hope you enjoy staying with us but if you have a complaint about the property, in the first instance please contact via phone or email Robert Clarke or Emma Jezard. We shall endeavour to make every effort to rectify any faults or make repairs to equipment as soon as possible. However we cannot be held responsible for any such breakdowns or loss.
Arrival and Departure
Arrival to the cottages is from 3pm onwards and departure is by 11am. We reserve the right to charge for late departure. Earlier arrival and later departure may be possible but only by prior arrangement before your booking commences.
Access codes for the properties will be provided prior to arrival, if you have not received this information prior to setting off for your holiday, please contact us as there maybe no one on site when you arrive.
We do not accept liability for injury or loss of life to any person within the premises. Neither do we accept liability for loss or damage to any property or vehicle brought onto the premises. We recommend that the customer takes out his own private insurance as required.
The Cart Lodge sleeps a maximum of 11 and Stable Cottage a maximum of 7, no additional over-
night guests are permitted.
Smoking is not permitted inside any of our properties, but please make use of our wall-mounted ash-trays outside.
One or two well-behaved dogs are permitted in the properties but not in the bedrooms please. Please bring your own dog beds to discourage dogs off the furniture. Please make sure they are under control at all times. You are responsible for removing any mess left by your dogs so please make use of our Dog Poo Wormery by using the compostable and disposable bags provided, using other dog poo bags will kill the worms.
All bed linen, pillows, duvets, towels and tea towels are included in the rental price. We kindly request no bed linen or towels are removed from the property.
Any badly damaged bed linen or towels which need replacing, will be charged for as will damage to items, furniture and fixtures.
We hope you enjoy staying at our accommodation and ask our customers to keep and leave the cottage in a clean tidy condition and locked securely when you go out.
We ask all our guests to please remember there are other guests staying in adjacent properties and therefore be mindful of noise.
Due to the adjacency of horses to the cottages we kindly ask you to refrain from letting off fireworks within the proximity due to the distress it can cause the animals. Fireworks may be permitted by prior arrangement with the proprietor.
When horses are using the ménage, we would be very grateful if children and pets were kept at a distance, due to sudden movement or noise spooking the horses.
Return of Personal Belongings
For left belongings you are required to pay the cost of returning any items to you. You may of course arrange to collect any items from us at your earliest convenience.
Data Protection Act (1998)
All personal information supplied to us by you will be treated in confidence by Lee Wick Farm Cottages and Glamping and will not be disclosed to any third parties except where your consent has been received or where required by law. In order to provide you with a service, this information will be held in the data systems of Lee Wick Farm Cottages and Glamping. Only persons permitted to access your information are those employed or authorised by us. We would also like to keep you informed of services and special offers. If you would prefer not to receive this information please let us know.
Enjoy your stay!