Terms and Conditions
When you make a booking you are entering a contractual agreement with us. Please read our terms and conditions below.
Prices: The price of the accommodation includes the following:
Electricity, Linen, Towels,Cleaning, Hot Water, Central Heating
A basket full of wood for the Wood Burning Stove is included. (Where applicable.)
Payment Conditions: We require a 10% deposit to confirm any booking. It may be a cheque payable to Rochford Park Cottages or a direct transfer to our bank account. We then send you a confirmation letting you know the outstanding balance. which needs to be paid one week before the start of the holidday. For holidays which are to take place within 4 weeks of making a booking, the full balance is due on booking. Last minute bookings require CASH on arrival.
Pets: We do not accept pets other than guide dogs or horses BY PRIOR ARRANGEMENT.
Cancellation and Insurance: Once you have booked your holiday, our agreement is
a legal contract and your deposit is non-refundable. If for whatever reason you
cannot take your holiday and the booking cannot be re-let, you are still liable
to pay for the booking in full, even if we have not yet received your balance. If
we do succeed in re-letting the booking, you are no longer liable for the
balance, or we will refund it to you if you have already paid it, less a £10.00
administration fee. Please note that your deposit is not refundable under any
circumstances. For this reason we strongly recommend that you take out
cancellation insurance, which is inexpensive and can be obtained from any good
Non-availability of Accommodation: We would only cancel your holiday if your
accommodation was unavailable for reasons beyond our control. We would attempt
to offer you alternative accommodation, however if this were not possible, or
unacceptable to you, then we would refund all monies paid by you for the
holiday. Our liability would not extend beyond this refund.
Arrival: Your accommodation will be available to you from 4.00 pm on the day of
arrival, unless otherwise arranged. Please try not to arrive earlier – we might
still be busy preparing your accommodation.
Departure: Please be ready to leave the accommodation by 10.30 am on the day of
departure, unless otherwise arranged. Please try to leave the accommodation
as you found it.
Damages and Breakages: Please take care with our properties. You are responsible
and liable for any breakages or damage which you cause to the accommodation or
its contents. Please report these as soon as they occur. We do not normally
charge for minor breakages, but we may send you an invoice for repair or making
good if the damage or breakage is significant, and we may make an additional
charge of £50.00 if you did not report this.
Liability: We do not accept any liability for any damage, loss or injury to any
member of your party or any vehicles or possessions, unless proven to be caused
by a negligent act on our part or that of our employees or contractors whilst acting in
the course of employment.
Rural Location: In rural properties one can experience some animal noise
and occasionally noise from grass cutting or other farm machinery or activities.
In the countryside, insects and other pests are fairly common and not necessarily an
indication of poor housekeeping standards. Whilst preventative action is always taken, these pests can never be eradicated completely.
THERE IS NO TELEPHONE OR INTERNET CONNECTION AT THE COTTAGES BOTH ARE AVAILABLE IN THE FARM HOUSE BY ARRANGEMENT.
Data Protection: Any data gathered during the course of this booking may be held
on computer. We respect your privacy and any information held will only be used
for payment processing, contact purpose and identifictaion on arrival. Your
information will never knowingly be passed on to a third party.