Terms and Conditions
When you make a booking using our online reservation system, you will receive an automatically generated reservation summary, at the email address you provide with your details. Your receiving this summary does NOT establish a contract between us. Only once we confirm, by email or letter, that we accept your reservation, does your reservation turn – automatically – into a legally binding booking.
Cottages at Rosemoor are normally available from 4 PM onwards on the start day, unless we have explicitly arranged a varying time with you.
The cottage must be vacated by 10 AM on the day of departure.
The number of people staying overnight in the cottage of your choice may not exceed the maximum stated on the price and availability chart, the official Rosemoor web site and in the brochure. Exceeding this number could invalidate our liability insurance cover and is also a breach of fire regulations. Bed arrangements are in designated bedrooms only.
Non Smoking Policy
Smoking is not allowed in the cottages.
For safety reasons we need to be informed of all our guests' names on the booking form. We ask to be notified before your arrival should any members of your party change.
Upon booking your cottage 35% of the rental is payable as a deposit. The balance is payable no later than six weeks before your arrival. We accept payment by cheque, credit/debit cards, and electronic bank transfer. Credit card payments and foreign bank transfers attract a 2% surcharge. Other payment methods are free of charge. Should your booking be made less than six weeks prior to the start of your stay with us the total amount is payable with your booking.
Upon receipt of your booking form and deposit we shall send you a written confirmation of your booking and receipt of payment.
Dependent upon the cottage selected you may bring one usual household pet per cottage. This does not apply to Peace and Apple Cottages when rented in combination by a single party; in that case the maximum is one for the two cottages combined.
Please note that pets attract an additional charge, which is stated on the relevant main season price and availability chart and winter price list. As a service to guests with allergies, pets are NOT accepted in First, Spring and Orchard Cottages.
Obviously, we expect you to take care that your pet is flea-free. We must insist that you do not leave them unattended in your cottage or anywhere else in our grounds and that you keep them off the furniture and out of the bedrooms at all times. Sad experience forces us to reserve the right to charge an extra cleaning fee if these rules should appear not to have been observed.
Pets may not foul the grounds of Rosemoor. Should a fouling accident occur you are expected to remove the results without delay.
We reserve the right to request removal and there are kennels at Walwyn’s Castle out of earshot of Rosemoor - in case of annoyance.
All of the above applies equally when your pet is kept in your car, or kept outside your cottage.
We ask that care is taken with the property; both the cottage you rent and anything else on the premises. If accidental damage of a minor nature should occur you will not normally be charged, but you will be liable for damages which cannot be so classified. We expect you to notify us of any damage - however minor - as soon as it occurs.
We take pride in providing you with scrupulously clean holiday accommodation. In return we expect you to leave the property in a clean and tidy condition on departure; not too dissimilar from the condition you found it in upon arrival. We reserve the right to refuse future bookings from guests who leave their cottage in an unacceptable condition. A charge may be made for any extra cleaning required (over and above reasonable efforts normally required for the property you rent).
Legally binding bookings can only be made after your having obtained sufficient information from us as to availability of the selected unit. We will not accept any legal commitment of any sort with respect to bookings which have not been so made. A printed availability chart or the availability chart posted on our web site will not be deemed to be sufficient information per se.
A booking will only be regarded as a firm booking by us if and when we have received the deposit (or authority to collect payment of the deposit) required.
Circumstances Beyond Our Control (Force Majeure)
If we have to cancel your booking due to circumstances beyond our control, such as but not limited to fire, flood, exceptional weather conditions, epidemics, destruction or damage to the property, you will be refunded the full sum paid by you for your booking, and you will not be liable for any further payments with respect to your booking. If we have to terminate your booking during your stay with us as a result of any such circumstances, we shall refund you on a pro-rata basis. Under no circumstances shall any further compensation, costs or expenses be payable to you as a result of any such cancellation or termination.
Your signing our booking form or sending in a completed online reservation form indicates your express agreement to be liable for the full cost associated with your booking. This includes the rental and any damage and/or cleaning related charges, as referred to above, and, where you have provided us with your credit or debit card details, you agree with our debiting such card for any of these, should payment of these not have been effected by other means.
Once made, a holiday booking constitutes a legally binding contract. Should you later cancel your booking with us, this means you will be held liable for the full cost of your cancelled holiday, unless and until we are able to obtain a substitute booking.
If, once you have notified us of your cancellation, we do succeed in obtaining a substitute booking at the same rental, if you had not yet paid the full rental, you will be repaid what you had paid less 20% of the total rental; if you had paid the full rental, 80% of it will be repaid to you.
If we only succeed in obtaining a substitute booking at a reduced rental you will be repaid along the same lines as above, however, from any sum to be so repaid to you shall be subtracted the shortfall between the full rental and the substitute sum paid. We will make all reasonable efforts to obtain a substitute booking but cannot undertake to place any additional advertising.
We strongly recommend you take out cancellation insurance to cover losses should you have to cancel your booking with us. With our confirmation of your booking you will receive an application form for or an electronic link to holiday cancellation insurance which you may wish to use. Alternatively, you are of course free to use the services of any other insurer, or not to use any, should you so decide.
We welcome guests with disabilities. Although we try to provide for them as much as possible, the age, former use, and physical characteristics of the buildings and land at Rosemoor do not always allow less able-bodied persons full access to all parts of the property.
Over time we have invested considerable sums and time to improve access, and are still doing so. However, financial constraints and a wish to maintain certain historic aspects of the property may sometimes stand in the way of major changes.
If you have special requirements which you would like to discuss before committing yourself to booking with us, please contact us. We shall be glad to answer any queries you may have, and we shall try our best to accommodate you - within the limits of reason.
The descriptions below are intended to give full information about accessibility issues. Plans of each cottage can be found on our own website and are correct as to relative size; but scaling differences do not allow comparisons between cottages: larger cottages do not necessarily show as larger on the plans, and vice versa. Please do study the photographs provided, as they give a realistic impression of what you may expect to find at Rosemoor.
Rosemoor's grounds consist of two plots. The first (main) plot comprises Rosemoor House, our home, and the outbuildings, now converted into holiday cottages.
The second, much larger, plot, lies some 200 yards away, reached over the lane onto which Rosemoor borders. This is the Rosemoor Nature Reserve. It consists of some 20 acres of rough ground, fields, wooded areas, steep hillsides, and a 5½-acre lake.
The main plot is accessed over a gravelled driveway. The plot is sloping gently; total difference in elevation from the gate to the bottom-most corner of the plot is approximately 25 feet. All paths are gravelled. The gravel is fairly well compacted, but is not as smooth as paved or tarmac surfaces.
Lawns are generally level, with gentle slopes in places. Depending on the weather, they are reasonably firm, or less so.
The Nature Reserve is accessed through a 8 ft wide farm gate. In it paths have been created by cutting back vegetation. These paths are generally kept open by people walking them and by mowing/cutting at certain intervals. In late spring/early summer however, abundant growth sometimes makes the paths somewhat difficult to negotiate, until the next cutting session takes place. Surfaces are natural soil in its various guises. After periods of dry weather the paths are usually firm enough to take a wheelchair over them; less so in wet periods.
Various parts of the Nature Reserve are reached over stiles and narrow bridges across the stream running through it. These, as well as the steep sections of the path on the western side, are therefore inaccessible to less able-bodied and wheelchair-bound persons.
Part of the Nature Reserve is kept as a meadow. Fenced off, with 4 ft wide gates to allow walkers access, this houses ponies during certain periods of the year. In recent years we, our National Park Ranger, and her loyal band of volunteers have put in a lot of effort to improve access to this part (and others) of the Reserve. Part of this effort was directed at facilitating access for those with mobility problems. With a considerable quantity of clean hardcore from one of our major renovation projects and subsequent dressing and compacting with fine stone we were able to have the path leading from the lowermost gate into the Reserve to one of the benches by the lakeside made accessible to wheelchair users and those who generally need a firm walking surface.
Rose Cottage is all on one floor, with the entrance at about 6" up from the car parking space right in front of it. Inside there are no sills or thresholds. Doors are generously wide, and the cottage is quite spacious, but its layout does not allow wheelchairs to move around freely; especially the bedroom, bathroom and kitchen do not offer enough space for that. Through the french doors in the living room it is a 6" step down onto the patio. The bathroom has a shower, 30" square, at approximately 8" up from the bathroom floor, with a 5" high rim. The toilet has front access only.
Like Rose, First Cottage is all on one floor, with no sills or thresholds inside. The entrance is approximately 8" up from the car parking space right in front of it. It is extremely spacious, but it is unsuited for wheelchairs, as the passage to the bedrooms is fairly narrow, and the bathroom does not allow wheelchair access. Through the sliding glass doors to the garden it is a 5" step down onto the patio. The bathroom has a bath, with shower over it. The toilet has front access only.
Peace Cottage has its living room and open plan kitchen on the ground floor. It is accessed from the car parking space right in front of it up a single 4" step. At the back is a set of french doors, with a step of approximately 8" down onto the patio, which is gravelled.
Upstairs are the bathroom, with shower - at approximately 8" up from floor level - and toilet, and the bedrooms.
Internally there are no sills or thresholds.
Apple Cottage has been specially adapted to provide accommodation suited for less able-bodied and wheelchair bound guests. The ground floor is completely level, and the entrance consists of only 15 mm of easy-access wheelchair-friendly sill from the car parking space right in front of the cottage.
The ground floor offers generous space for a wheelchair to move around. Unfortunately the galley-shaped kitchen is too narrow for a wheelchair to comfortably enter it. That being the case, worktops are placed at standard height.
Floors downstairs are slate, short pile carpet in bedroom, and non-slip tiles in the downstairs bathroom, with underfloor heating in the tiled areas. Space constraints in the bedroom mean that a wheelchair can only reach the right side of the double bed.
The bathroom is roomy, with wheel-in shower with fold down shower seat, lowered washbasin with automatic (electronic) mixer tap, side access toilet, plenty of grab rails and low level mirrors. There is an alarm, operated by pull cord, easily reached from floor level.
There is direct access to the patio and garden to the back of the cottage, but due to architectural limitations (narrow turning space and two steps down) wheelchair users may only reach this area by going out through the front door, and going around the buildings. This is a distance of approximately 30 metres, over gravel and grass.
Up a fourteen tread staircase there are two more bedrooms, and a more compact second bathroom with shower over the bath.
Spring Cottage is a compact two-storeyed cottage. The entrance is about 12" up from the car parking space right in front of it. Living room and open plan kitchen are on the ground floor. Up a 13 tread staircase are the bathroom, with toilet and shower, and a single very large bedroom with a king size bed. Internally there are no sills or thresholds.
Similar to Spring, Orchard Cottage is a compact two-storeyed cottage. The entrance is about 14" up from the car parking space right in front of it. Living room and open plan kitchen are on the ground floor. Up a 13 tread staircase are the bathroom, with toilet and shower, and three bedrooms. Internally there are no sills or thresholds.
The Coach House
The Coach House is all on one floor, with the entrance at about 8" (1½ step) up from the car parking space right in front of it. Inside there are 1½" sills from hallway to bedrooms and bathroom. The cottage is quite spacious, but its layout does not allow wheelchairs to move around freely; the hallway is too narrow to allow easy turning, and also the bedrooms do not offer enough space for one. Through the french doors in the living room it is two steps (approximately 18") down onto the patio. The bathroom has a shower over the bath. The toilet has side access, with a fold down grab rail providing extra support.
Gardener's Cottage is a compact two-storeyed cottage. It is approached down an old 10-step natural stone staircase outside, as can be seen in the photograph on the left. Distance from the car parking space to the top of these stairs is approximately 20 feet. Entrance through the front door is up 2" and down a single step (approximately 8"). Living room and open plan kitchen are on the ground floor.
Up a straight 13 tread staircase are the bathroom, with toilet and spacious shower, and two bedrooms. Internally there are no sills or thresholds.
At the back of the cottage is a very spacious private patio, reached through french doors, with a sill height of approximately 3".
Holly Tree is reached via a 16" wide path, about 50 feet long, from its car parking space to the side of the building, and then up a 7-step flight of outside stairs with banisters on both sides. Inside the cottage the floors are completely level, with no sills or thresholds.