Terms & conditions
1. The Contract
1.1 The contract entered into is between Stickwick Manor & Cottages (the Owner) and the person making the booking (the Hirer).
1.2 The contract is not effective until a booking form and 25% deposit of the total booking fee has been received or, if the booking is made less than 6 weeks before arrival date, 100% of the booking fee (plus any cautionary deposit required) to secure a booking. Until receipt of deposit your booking is deemed provisional and can be cancelled without prior notice. A booking will be confirmed at this point.
2. Booking and Paymant
2.1 Bookings cannot be accepted from anyone under the age of 18.
2.1.2 Bookings from single sex parties are subject to pre authorisation by the Owners. Bookings of this type may be refused. Additional/increased cautionary deposits may be required.
2.1.3 Bookings where the majority of the party are under 25 are subject to pre authorisation by the Owners (except for family groups). Bookings of this type may be refused. Additional/increased deposits may be required.
2.2 The numbers of people occupying any property must not exceed the maximum number of bed spaces per property (Manor 12, Farmhouse 7, Cottage 5 plus cots), as stated on our web site or by arrangement (additional charge may apply).
2.3 The person who makes the booking (the Hirer) will be responsible for all people staying/visiting and should ensure that they are all aware of the booking conditions.
2.4 The Owners reserves the right to decline any booking or to refuse to hand over a key to anyone who has not complied with the booking conditions.
2.5 We reserve the right to request an additional/increased cautionary deposit against damage, loss, breakages (at any time). Bookings made for the Manor (7 bedrooms) will incur a minimum £200 cautionary deposit (£300 if more than 1 property booked) which is due for payment 6 weeks before your arrival date.
2.6 All bookings are considered provisional until a booking form and either a 25% deposit (if more than 6 weeks before arrival date) or the full payment (if within 6 weeks of arrival date) is received. 5 working days are allowed for monies to be received. Until receipt of deposit your booking is deemed provisional and can be cancelled without prior notice.
2.7.1 Payment can be made via Paypal, BACS or sterling cheque (payable to L Harvey).
2.8 The balance (incl any cautionary deposit) is required 6 weeks before your arrival date. Non- payment of the balance by the due date will be treated as a cancellation by the Hirer.
3.0 Cancellation or booking alteration by the Hirer
3.1 Once a booking has been confirmed, the Hirer is responsible for the total cost of the stay.
3.2 In the event of a cancellation by the Hirer (after deposit paid, before balance paid) (please telephone ASAP, so every effort can be made to re-let the property), the Owner will endeavour to re-let the property(ies) and if successful will refund all monies received less £50 handling charge per week, per property. If we are unable to re-let the property, you will be held liable for the full amount of the booking and all monies will be forfeited.You are strongly advised to take out appropriate holiday cancellation insurance.
3.3 In the event of a cancellation by the Hirer (after full payment made) You will be held liable for the full amount of the booking and all monies will be forfeited.You are strongly advised to take out appropriate holiday cancellation insurance.
3.4 In the event of non payment of the balance by the due date (6 weeks prior to arrival date) will be treated as a cancellation by you (3.2), however a reminder will be sent before interpreting this as a cancellation.
3.5 Any request by the Hirer for transfer of booking to another property and/or a change of dates; will be treated as a cancellation of the booking by the Hirer (3.2/3.3)
4.0 Cancellation by the Owner
4.1 In the event of the property being unavailable for reasons beyond our control,(e.g. fire damage) the Owner will endeavour to find alternative accommodation (with the Hirer's knowledge), or give a complete refund of the monies received. If the only alternative accommodation is of a higher price we reserve the right to charge the difference.
4.2 If the Hirer does not accept the alternative offered the Owner will return to the Hirer any monies paid, whereupon the Owner's liability will cease.
4.3 In the unlikely event of cancellation by the Owners, prior to the start of your holiday, the owner shall only be liable for the return of monies received. We will not be liable for any consequential loss the Hirer may suffer or pay any compensation to the Hirer.
5. Damage/Loss/Nuisance/Additional Day Guests
5.1 The supervision of children, babies, pets and any adults requiring care remains the responsibility of the Hirer at all times.
5.1.1 Care must be taken and children supervised at all times when using the play area, play barn, woodland walk, fields and site. (water course on site).
5.1.2 Appropriate footwear must be worn at all times.
5.1.3 Hands must be washed after visiting any animals on site.
5.1.4 Animals can be unpredictable, always be cautious.
5.1.5 As Stickwick Manor & Cottages is in a country location and the rural character preserved wherever possible; the site may have areas of uneven ground, unmade tracks and paths and limited lighting. We ask you to take special care to avoid accidents. There is also a natural water course. This is shown in your guest information and map. Please ensure you know about these features and supervise children appropriately.
5.2 The Hirer is responsible for leaving the property(ies) in good order and clean condition, otherwise an additional cleaning. charge will be levied (or monies deducted from your cautionary deposit).
5.2.1 The Hirer will pay for any damage (including that caused by any pets), breakage or loss (excluding reasonable wear and tear) incurred during occupation. Major damage/breakages, should be reported to the Owner immediately, so it can be remedied.
5.2.2 The Owner reserves the right to charge (and or increase) a cautionary deposit, against damage, breakages, loss or excessive cleaning (at any time). Due with balance payment (6 weeks before arrival date) and will be refunded within 14 days of your stay (subject to 5.2/5.2.1).
5.3 The Hirer is responsible for the party not causing nuisance, harm or annoyance to occupants in the other properties.
5.4 The Owner has the right to enter the property(ies) at any reasonable time, for maintenance/repair and at any time in the case of an emergency.
5.5 The Hirer is not to allow the property(ies) to be occupied by more than the maximum number of persons as stated on our web site (Manor 12, Farmhouse 7 and Cottage 5 + cots) unless with prior agreement.
5.6 The Owner reserves the right to refuse entry to the entire property(ies) or request the party to leave the site, if the number/names of persons differs from that stated on the booking form. Full payment will still be required (no monies will be reimbursed) if the Hirer or any members of Hirers party are requested to vacate the accommodation/site.
5.7 The Hirer is not entertain/invite additional guests to Stickwick Manor & Cottages (properties or site),without prior consent of the Owner (additional charges may apply).
5.8.1 Day Events held at Stickwick (additional charges may apply), which have be pre arranged/authorised by the Owners have additional Day Guest Terms and Conditions, which must be adhered to.
5.9 If the Owners consider anyone is causing a nuisance, harm, causing damage or not treating either the farm, the accommodation property(ies), other guests, farm/wild animals with respect, the contract may be discharged and we may repossess the property(ies) immediately. The Hirer will remain liable for the whole cost of hire and no refund shall be due.
6.1 Arrival time 3pm (Information about keys will be provided in your booking confirmation, after balance payment).
6.2 On day of departure, departure time is 10am.
7.1 No pets shall be brought to Stickwick Manor & Cottages without prior permission of the Owner (charge applies).
7.2 A maximum of 2 dogs per property are permitted and must be stated on the booking form (charge applies).
7.3 Poultry roam freely on site and farm animals in the surrounding fields.
7.4 Owners also have dogs on site.
7.5 Pet Rules:.
i) Under no circumstances can dogs be left unattended in the property(ies) ii) No dogs allowed on the beds/furniture iii) Please bring your own dog beds and bowls iv) Dogs must be kept on a lead at all times (all gardens/grounds are shared) v) Please exercise dogs, on leads, in the surrounding fields, not in the gardens/play area vi) You must clean up after you pet.
7.6 If the Owner considers your pet is causing a nuisance or damage in the property(ies)/ on the site , the Hirer will be required to remove it from the property(ies)/site.
8.1 The information provided on our website is believed to be true and accurate at time of writing and all reasonable efforts have been made to ensure that descriptions given to each property are accurate. However, minor differences may arise between photographs, illustrations and descriptions (e.g. when equipment /furniture has have had to be replaced) of a particular property and an actual property, which are intended to give general guidance and do not form part of the agreement between us and you.
8.2 It is the Hirers responsibility to raise points of particular importance and ask questions in advance of booking.
8.3 The Owner takes responsibility to ensure all descriptions are accurate, however, the Owner also reserves the right to alter, substitute or withdraw any service facility/amenity if necessary.
9.1 The Owner cannot accept responsibility for any material loss, damage, injury, additional expense or inconvenience directly or indirectly caused by or arising of the property/site, its plumbing, oil, telephone, gas, electricity and wifi services or exceptional weather, to the Hirer or any member of the party during occupancy.
9.2 No responsibility is accepted for loss or damage of property (including pets) vehicles or vehicle contents belonging to the Hirer or any member of the party during their occupancy.
9.3 The Owner cannot accept responsibility for any material loss, damage, injury, additional expense or inconvenience directly or indirectly caused by or arising from use of the property(ies) or amenities (woodland walk, play area, gardens, play barn, fields, drive or site) to the Hirer or any member of the party during their occupancy.
10.1 Wi-Fi internet access is available free of charge to guests on the condition that it is not used to view/download from sites that have illegal content or images.
11.1 Any complaints should be made immediately by the Hirer or as soon as reasonably possible and in any case before departure; to the Owner to give every chance to rectify the situation.
11.2 The Owner is within their rights to refuse to entertain any complaint, irrespective of merits, if the Hirer has not brought this to the attention of the Owner whilst they are in residence at Stickwick Manor & Cottages.
12.0 Legal Provisions
12.1 The construction, validity and performance of this Agreement (contract) is governed by the law of England and the parties agree to submit to the jurisdiction of the English Courts.
12.2 The Hirer agrees that the Contract with the Owner is made at the Owners premises and that any proceedings shall be conducted in the County Court nearest to the Owner.
12.3 For the purpose of the Data Protection Act 1998, all personal and other information and details collected by Stickwick Manor & Cottages in the course of its business, belong to us and will not be disclosed to any third party.
Completion of the booking form (on line or hard copy) states that you agree with these terms and conditions.